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Contact Us

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Let us help you with any questions. We’re here serving McLane Group—in person. You can stop by one of our offices to discuss your options or get your questions answered. Or give us a call. You’ll always speak live to a person.
Customer Service Center: 1-800-321-7947
TTY: 1-800-735-2989

Temple (Headquarters)

1206 West Campus Drive
Temple, TX 76502
254-298-3000
1-800-321-7947
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Georgetown

204 S IH 35, Suite 100
Georgetown, TX 78628
512-930-6040
1-800-758-3012
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Waco

200 West State Highway 6, Suite 300
Waco, TX 76712
254-756-8000
1-800-684-7947
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Nurse Advice Line


Nurses are available to members 24 hours a day, 365 days a year. Our nurses can give you information about how to take care of yourself at home or can help you decide if an appointment, urgent care visit or emergency room visit is best. To talk to a nurse, call 1-877-505-7947.

Language Line


If you need assistance and your primary language is not English, call 1-888-210-0744 and tell the SWHP Customer Service Coordinator. An interpreter from AT&T will assist you in completing your call.

Privacy Policy

For information on how medical information about you may be used and disclosed and how you can get access to this information, see the Scott & White Notice of Privacy Practices.

Scott & White respects your privacy as a visitor to our website. The information collected during your visit is limited and only used to help us support and enhance our relationship with you. Your information may also be used to improve our services, your healthcare and your Web experience.

The information we use to help us better understand our visitors includes domain names, but not email addresses. Email addresses are collected only when you initiate communication with us via email or provide us the information. In order to help us improve services and content, we may collect information on what pages are being accessed or visited. You provide any other information that we gather via surveys, forms and registrations.

Personal information that you provide is limited to the specific use for which you provided it. That means that your postal and email addresses and telephone numbers will only be used to contact you regarding a request you submitted online.

Your information will not be shared with any organization outside of Scott & White without your consent, except as required by law.

If you have any further questions regarding our privacy policy, please contact the SWHP Compliance Officer:

Tom Herrmann
SWHP Compliance Officer
1206 West Campus Drive
Temple, TX 76502
254-298-3494